Zig Ziglar training

SALES Building trust with customers Questions are the answer Examining customer needs Selling the benefits Closing the sale Overcoming objections Up-selling Value-added selling	MARKETING Keeping customers for life Seven tips to keep customers coming back Understanding the marketplace How to get maximum results from advertising Communicating with customers Give your business a competitive advantage Emphasize local marketing Managing customers
CUSTOMER SERVICE How to create loyalty with your customers The irate customer Creating a positive image with customers Handling customer complaints Customer service as a system How to be better, faster and different from the competition Meeting and beating customers’ expectations The importance of attitude in delivering sensational service	MANAGEMENT Motivating staff Delegating Managing priorities How to gain commitment from staff Coaching for improvement Managing difficult people Overcoming procrastination and piles of paperwork Giving effective performance feedback
STAFF DEVELOPMENT Creating a supportive and positive atmosphere Working with difficult people Handling confrontation Giving and receiving praise Measuring, recognizing and rewarding team results Creative problem solving The role of the team leader Dealing with pressure and deadlines	PERSONAL DEVELOPMENT Adding fun to the workplace Beating stress Getting past resistance to change Staying positive in a negative world Developing successful relationships Balancing between home and work Setting specific, measurable goals Listening and understanding