Ziggets
Ziglar believes that every company should have access to the very best training regardless of training budget. The desire to offer affordable training produced Ziggets, a comprehensive, easy-to-train package designed especially for small companies, departments of large corporations and social sectors.
Ziggets are practical and easy-to-use for small business owners, department managers and group leaders. With 48 weekly 30-45 minute lessons that can be mixed and matched depending on company initiatives, Ziggets places a year’s worth of training at your fingertips. Ziggets covers six key areas. The modules include:
Sales Marketing Customer Service Management Staff Development Personal Development
SALES
Building trust with customers
Questions are the answer
Examining customer needs
Selling the benefits
Closing the sale
Overcoming objections
Up-selling
Value-added selling
MARKETING
Keeping customers for life
Seven tips to keep customers coming back
Understanding the marketplace
How to get maximum results from advertising
Communicating with customers
Give your business a competitive advantage
Emphasize local marketing
Managing customers
CUSTOMER SERVICE
How to create loyalty with your customers The irate customer
Creating a positive image with customers
Handling customer complaints
Customer service as a system
How to be better, faster and different from the competition
Meeting and beating customers’ expectations
The importance of attitude in delivering sensational service
MANAGEMENT Motivating staff
Delegating
Managing priorities
How to gain commitment from staff
Coaching for improvement
Managing difficult people
Overcoming procrastination and piles of paperwork
Giving effective performance feedback
STAFF DEVELOPMENT
Creating a supportive and positive atmosphere
Working with difficult people
Handling confrontation
Giving and receiving praise
Measuring, recognizing and rewarding team results
Creative problem solving
The role of the team leader
Dealing with pressure and deadlines
PERSONAL DEVELOPMENT
Adding fun to the workplace
Beating stress
Getting past resistance to change
Staying positive in a negative world
Developing successful relationships
Balancing between home and work
Setting specific, measurable goals
Listening and understanding
Just because you are a small company doesn’t mean you don’t have high standards. You believe in internal training. For this and the many benefits Ziggets offers, you will be very pleased with this package.
Just what you needed – small bursts that give you a weekly boost – and an affordable price that makes it worth its weight in gold for the return it offers.
Ziglar is dedicated to teaching high-growth companies how to lead with performance. For more information about how to put Ziggets to work for your organisation, call 07 3303 8547.
Price: $469.95