1
Closing the sale with confidence and ease
1
2
3
4
5
1
2
3
4
5
2
Communicating confidence in my
product/service
1
2
3
4
5
1
2
3
4
5
3
Identifying new end-users
1
2
3
4
5
1
2
3
4
5
4
Knowing how to quickly generate interest
in your product/service
1
2
3
4
5
1
2
3
4
5
5
Building relationships based on mutual
trust with every customer contact
1
2
3
4
5
1
2
3
4
5
6
Knowing how to identify your prospect's
preferred buying tendency
1
2
3
4
5
1
2
3
4
5
7
Managing my time efficiently
1
2
3
4
5
1
2
3
4
5
8
Having a closing attitude during the sales
process
1
2
3
4
5
1
2
3
4
5
9
Asking questions that reveal the
prospect's need for my product/service
1
2
3
4
5
1
2
3
4
5
10
Developing and rehearsing effective
questions
1
2
3
4
5
1
2
3
4
5
11
Listening to gain information
1
2
3
4
5
1
2
3
4
5
12
Asking the right questions at the right
time
1
2
3
4
5
1
2
3
4
5
13
Identifying common objections and knowing
how to effectively include them into my presentation
1
2
3
4
5
1
2
3
4
5
14
Having a pipeline full of prospects
1
2
3
4
5
1
2
3
4
5
15
Understanding a prospect's objection
1
2
3
4
5
1
2
3
4
5
16
Being calm, courteous and professional at
all times
1
2
3
4
5
1
2
3
4
5
17
Having a method for handling objections
1
2
3
4
5
1
2
3
4
5
18
Being viewed as a partner/problem solver
by my customers
1
2
3
4
5
1
2
3
4
5
19
Developing a sales strategy that connects
with your prospect's style of doing business
1
2
3
4
5
1
2
3
4
5
20
Using effective closing techniques
1
2
3
4
5
1
2
3
4
5
21
Communicating confidence in my
product/service
1
2
3
4
5
1
2
3
4
5
22
Knowing my organisation's competitive
advantage
1
2
3
4
5
1
2
3
4
5
23
Keeping commitments to customers
1
2
3
4
5
1
2
3
4
5
24
Staying in touch with existing customers
1
2
3
4
5
1
2
3
4
5
25
Asking for the prospect's business in ways
that help them reach a buying decision
1
2
3
4
5
1
2
3
4
5
26
Organising my day for maximum productivity
1
2
3
4
5
1
2
3
4
5
27
Exploring and understanding customers'
needs, problems, and perspectives
1
2
3
4
5
1
2
3
4
5
28
Using technology to manage my time
effectively
1
2
3
4
5
1
2
3
4
5
29
Perseverance - going back to prospects who
initially said no to my offer
1
2
3
4
5
1
2
3
4
5
30
Getting referrals
1
2
3
4
5
1
2
3
4
5
31
Practicing my sales skills on a regular
basis
1
2
3
4
5
1
2
3
4
5
32
Being flexible in my presentation to match
my prospect's buying tendency
1
2
3
4
5
1
2
3
4
5
33
Having a positive mental attitude
1
2
3
4
5
1
2
3
4
5
34
Building winning relationships at work and
at home
1
2
3
4
5
1
2
3
4
5
35
Setting specific, achievable goals
1
2
3
4
5
1
2
3
4
5
36
Appearing confident while making a group
presentation
1
2
3
4
5
1
2
3
4
5
37
Communicating my ideas clearly in a group
presentation
1
2
3
4
5
1
2
3
4
5
38
Using visual aids correctly in a group
presentation
1
2
3
4
5
1
2
3
4
5
39
Handling customer complaints effectively
1
2
3
4
5
1
2
3
4
5
40
Exceeding customer's expectations
1
2
3
4
5
1
2
3
4
5
41
Leading others with confidence and skill
1
2
3
4
5
1
2
3
4
5
